We knew at closing that our mortgage would immediately be sold from the broker to another lender. Yesterday we received notification that it will be CitiMortgage. While I own stock in Citi and we have one of our rental mortgages with Citi, I can't say they are my favorite company when it comes to levels of customer service.
But, I keep telling myself 2.75% and 15 year term, and we are saving $180,000. I look forward to getting an electronic account set up and getting back to paying our extra $415 in principal each month (one of our 2012 savings goals).