We are scheduled to close on our refinance today. I can't say that I have been particularly pleased with the level of service we have received from either the mortgage broker or the title company. But, I keep reminding myself that we are getting a great rate and term. I further remind myself that Wells Fargo, which gave us great service when we originally got the loan (it was Wachovia then) and when we refinanced in 2009 could not match the rate we are getting.
I know/suspect/expect that as soon as we close, the loan will likely be reassigned to one of the bigger banks. And I hope that we will get better service from the servicing institution.
Wish us luck.